Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us  hello@thecreativetoyshop.com.au.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@thecreativetoyshop.com.au

Subscriptions & Returns

If for some reason, an item is faulty or you receive a duplicate, please email us.

If there is a duplicate and we have not been advised about previous toys you own, you will need to return the item at your own expense. If we have been advised of the item previously, we will pay for the item to be returned and swapped out.

For faulty products, we will issue a store credit. We are unable to provide refunds as the cost of the subscription box and the RRP of the items differs due to the discounted price of the subscription boxes. 

Change of mind

If for any reason you have changed your mind about your order and would like to return your order. Please email us hello@thecreativetoyshop.com.au

You will be responsible for shipping the item back to us in the same box/packaging it has been received. Please send us the tracking number for the returned item. Once received, you will receive a store credit for the value of the item. 

Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.

Shipping costs on returned orders and replacements are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately  hello@thecreativetoyshop.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and arrange a return label and replacement where applicable. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have at your expense, and once the return is accepted, make a separate purchase for the new item.

Refunds

If an item is damaged or faulty we will aim to replace the item. However, if an item is out of stock or discontinued, we will arrange a refund. Please contact us if you have received an item that has been damaged in the post or is faulty upon receipt. We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sales & Offers 

The Creative Toy Shop reserves the right to end any promotions, sales or discount offers at any time. Unfortunately, sale discounts can't retrospectively be applied. 

There are no refunds or exchanges accepted on Sale items or Last Chance items.

All discount codes must be entered at the checkout.

Only one discount can be used per order.